Weegy.com is an AI-enabled chat service that observes all of the online support interactions between your call center representatives and customers, understands the meaning of the conversations and learns from them, and then, as her intelligence grows, automatically interacts with your customers, providing immediate, consistently accurate, helpful advice and solutions, at all times.

Enabling customers to solve their own problems, by providing automated web-based self-service support, is dramatically less expensive than providing one-on-one support with a live support representative. Research figures suggest that the cost of telephone-based customer support is about $33 per incident, while live-chat based support costs about $10. Implementing an automated online support system, one that is capable of learning from past experience, engaging customers in interactive conversation, and consistently providing accurate information, can reduce costs to pennies per support incident.

More importantly, customers who receive immediate answers to their questions and support issues, are satisfied customers, are more likely to remain satisfied customers, will continue to purchase your products and services, and will encourage others to do so.

Read more about weegy.com.

Read about the technology behind weegy.com.

• A customer clicks a link on your website to open an weegy.com chat window, and enters a question or comment

• If Weegy understands the question, and can provide a suitable response, she will.

• Note: When in 'Safe-Mode', weegy.com will provide suggested responses to support representatives for final approval before responding to a customer. At no time, will your customers be given incorrect or misleading information.

• If Weegy cannot respond on her own, at any point in the conversation, she will alert the first available support representative to participate in the conversation.

• When prompted, the support representative has an opportunity to accept or not accept the conversation. If the conversation is not accepted, the next available representative will be contacted, and so on.

• Weegy observes all conversations, stores them in her knowledgebase, and learns from them, so that she will be able to automatically provide an answer to a similar question in the future.

Do you need a custom edition of weegy.com to meet the needs of your company or organization?

• Custom solutions work the way you need them to.

• Custom solutions look the way you need them to.

• Custom solutions don't have ads.

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