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Financial Services Inc. had call centers in Malaysia where employees worked in shifts to cater to American customers at all times. However, after receiving persistent complaints about unsatisfactory service quality and increasing inefficiency, the organization decided to bring the call centers back to the U.S. This is an example of ______________. (Points : 2) outsourcing offshoring backshoring homeshoring
Financial Services Inc. had call centers in Malaysia where employees worked in shifts to cater to American customers at all times. However, after receiving persistent complaints about unsatisfactory service quality and increasing inefficiency, the organization decided to bring the call centers back to the U.S. This is an example of backshoring.
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Mayang30|Points 3088|
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Asked 5/25/2014 10:47:06 PM
Updated 5/26/2014 12:00:30 AM
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Edited by jeifunk [5/26/2014 12:00:28 AM], Confirmed by jeifunk [5/26/2014 12:00:30 AM]
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