Financial Services Inc. had call centers in Malaysia where employees worked in shifts to cater to American customers at all times. However, after receiving persistent complaints about unsatisfactory service quality and increasing inefficiency, the organization decided to bring the call centers back to the U.S. This is an example of ______________. (Points : 2)
outsourcing
offshoring
backshoring
homeshoring
Financial Services Inc. had call centers in Malaysia where employees worked in shifts to cater to American customers at all times. However, after receiving persistent complaints about unsatisfactory service quality and increasing inefficiency, the organization decided to bring the call centers back to the U.S. This is an example of backshoring.
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Asked 5/25/2014 10:47:06 PM
Updated 5/26/2014 12:00:30 AM
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