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Reasons why it is important to observe the reactions of a person using the service when communicating with them
Observing is watching their body movements, the tone and delivery of their voice, the actual verbal response (or the lack of it), [ [ and other physiological signs that the other party may be demonstrating. Observing the other party is important so you will have an idea on whether the person is interested in the subject matter, if he is lying to cover a blunder, to see if there is a purpose to the subject you are trying to discuss, to see if he understands, or you're both understanding. You might not even have been briefed beforehand, and the person you are trying to communicate with is
deaf, or mute, you know. The person might be in pain and if he is, there is a block to the communication process and you can also determine that by keen observation. If the person is hesitant to answer any questions, or make any comments or questions, he may be showing disagreement or just shy, then you need to coach them into talking. ] ]
Expert answered|DarKprisM|Points 10|
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Asked 2/27/2014 1:21:09 AM
Updated 2/27/2014 5:48:06 AM
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Added 2/27/2014 5:48:06 AM
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