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Florence Peterson 711 Beach Rd. Hampton, VA 614 306 4992 614 306 4992 columbusoh43228@yahoo.com Summary of Qualifications: . I have analytical skills to evaluate recommend and implement changes. . I am skilled in invoicing, researching, and handling all phase’s accounts. . I have computer knowledge of Microsoft Word, Excel, Access, PowerPoint, Quick books. . I am capable of working independently with little supervision. . Well qualified with excellent managerial skills, and sales. . I am very detail oriented and able to prioritize and complete assignments on schedule. . Team
player working with clients, physicians, and residents to resolve disputes in a manner to be mutually beneficial to all concerned. . Advance knowledge of Medical terminology and over 20 years of medical field experience. Professional Work Experience: May 2004 –Present Owner Rental/Leased Properties Columbus, OH Family owned five single-family dwellings. I have extensive knowledge in leasing. Qualified in applications process and the ability to explain leases, and manage renewals. I have the ability to resolve resident issues. I have performed duties such as: bookkeeping, data input, inspections and notices. Work with CMHA laws and procedures. June 2011- present Dented Dings N Things Marion, OH Co-owner Salvage grocery store. Ordering, stocking, rotating, pricing, advertising, promotions, daily cash balances. All aspects of small business. Apr 10 – May 2011 ESM SALES CALL CENTER Columbus, OH Call Center Agent Nov 2006 – July 2009 Subway Alkire Columbus, OH Owner/Operator I have performed day-to-day operations of a small business: Handled daily cash balances, employee assignments, personnel conflict resolutions, scheduling, ordering, training, and implementing new policies and procedures, payroll, budgeting, monthly reconciliation, accounts receivable and payable. I have performed all state all inquiries and audits. Work with workers compensation to ensured safe working environment. I have excellence in all aspects of customer service with resolution. I have worked with ODJFS on all audits. I have been skilled in unemployment benefits and compensation. Developed and controlled inventory control measures to ensure maximum usage and control of product use. I have managed 15 employees. Nov 1999- May 2007 Nightingale Home Care, Inc. Columbus, OH Scheduler Managed and scheduled 20 employees into homes, hospitals and nursing facilities according to the client’s needs. I was the liaison between aides, families and office personnel. I audited charts, for compliance standards, detailed oriented in state and local audits; payroll and payroll reimbursement for aides; accounts receivable; customer service; daily office functions. On call 5-7 days a week. I have skills in troubleshooting skills with emergency scheduling/staffing and family concerns. EDUCATION: 1991- 1993 Lake Erie College Painesville, OH Accounting and Business 1980- 1982 College of Hampton Roads Hampton, VA Associates in Business SKILLS: Typing 50 wpm, 10 key Office Equipment: Calculator, Fax machines, copiers, 10- line phone, adding machine Software: Microsoft Word, Excel, Outlook, Access, and Power Point, Lotus Notes, Quick books and AS400 References upon Request
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