skills or appraoaches to help resolve conflict in working relationships
Increased understanding: The discussion needed to resolve conflict expands people's awareness of the situation, [ giving them an insight into how they can achieve their own goals without undermining those of other people.
Increased group cohesion: When conflict is resolved effectively, team members can develop stronger mutual respect, and a renewed faith in their ability to work together.
Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail , helping them understand the things that are most important to them, sharpening their focus, and
enhancing their effectiveness.
However, if conflict is not handled effectively, the results can be damaging. Conflicting goals can quickly turn into personal dislike. Teamwork breaks down. Talent is wasted as people disengage from their work. And it's easy to end up in a vicious downward spiral of negativity and recrimination.
If you're to keep your team or organization working effectively, you need to stop this downward spiral as soon as you can. ]
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selymi|Points 7482|
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Asked 2/13/2012 1:43:27 AM
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