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communicating in the workplace describe five types of conflicts.
Discussion Often, conflict arises simply due to a lack of communication. If you feel that your employees are having conflict because they are not talking with each other, set up time for a discussion. [ Encourage the employees to talk through the problem, particularly if you suspect that it simply stems from the fact that they have failed to communicate effectively up to this point. Written Communication If an issue has escalated or one of the employees has a hot temper, written communication may be a more effective way of breaking down the wall and resolving conflict. Ask each employee
to write a letter to the other, outlining the problem. Mediation Sometimes, two individuals in a conflict simply can't work it out together without the aid of third party. If your workers' conflict has escalated to the point where outside intervention is necessary, set up a mediation session. Train a staff member in the art of mediation. Allow this staffer to sit down with the feuding individuals and assist them in working through their problems in a productive manner. Compromise Ask each person to give a little and take a little by arranging a compromise between the two. ]
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Expert answered|selymi|Points 10566|
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Asked 5/27/2013 10:30:20 AM
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