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current literature on post incident management regarding challenging behaviour for staff and service users
The manner in which staff are de briefed and the tensions between employee support and ensuring accountability, require a balancing act on the part of the employer. [ Regrettably a growing volume of research and public inquiry reports highlight that services supporting people with challenging behaviour often face two problems. Violence from service users and violence from staff. Hence ensuring the transparency of practice remains a key element of effective service delivery. Effective post incident de briefing can also play a fundamental role in ensuring that services monitor, audit and
update their safety systems, thus preventing future incidents and damaging litigation. Translating the concept of the “Learning Organisation” from aspiration to reality. Regrettably de briefing, even where it is undertaken, is poorly understood. Specific, widely used models are actually advised against by research and statements from regulatory bodies. A development with considerable implications for agency liability. ]
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Expert answered|selymi|Points 8042|
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Asked 4/23/2012 8:04:45 AM
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