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abusive mean
Question
Asked 4/20/2013 3:06:45 PM
Updated 4/22/2014 5:24:33 PM
1 Answer/Comment
This conversation has been flagged as incorrect.
Flagged by Janet17 [4/22/2014 5:23:08 PM]
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User: abusive mean

Weegy: Here are some specific steps you can take to manage an abusive customer. 1. Always maintain a polite and professional manner during any exchange with a customer. 2. [ [ Ask the abusive customer to calm down in a respectful manner and explain that you're there to help. 3. Tell your abusive customer that you can understand his frustration and that you would be upset if you were in his position - if he has a valid complaint. 4. If it becomes clear that you are unable to deal with an abusive customer effectively, don't be afraid of passing the problem on to your manager or a colleague who is more experienced at negotiating with angry clients. Read more here: ] with a tendency to manipulate all facets of a given episode. it can also be psychological. ]
Expert answered|googoo108|Points 0|

Question
Asked 4/20/2013 3:06:45 PM
Updated 4/22/2014 5:24:33 PM
1 Answer/Comment
This conversation has been flagged as incorrect.
Flagged by Janet17 [4/22/2014 5:23:08 PM]
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The word "abusive" means using harsh and insulting language, or, using or involving physical violence or emotional cruelty.


Added 4/22/2014 5:24:33 PM
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