constructive communication stratege
Constructive communication preserves a positive relationship between communicators while addressing problems. [ Poor approaches to communication, on the other hand, can exacerbate problems.
When coaching or counseling an employee who has a negative attitude, a personality conflict with a coworker or hasn't performed up to expectations, the principles of constructive communication are particularly important. On these occasions, the risk of putting the employee on the defensive is very high. In response, many managers decide not to bother worrying about feelings, and just take a
"hard-nosed" approach. Many other managers go to the other extreme and avoid confronting problems entirely. A better approach to these situations is addressing the issue while using the attributes of constructive communication.
Constructive communication makes managers more effective at coaching and counseling by reducing defensiveness. Subordinates often react defensively if they feel they are being punished or threatened by the communication. When subordinates react defensively, they devote attention to identifying counterarguments rather than listening. Therefore, communication is more productive when it is done constructively. ]
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selymi|Points 7432|
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Asked 2/5/2012 2:05:28 AM
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