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which are the main certifying agency for india BPO
The state of Indian BPO The Indian outsourcing industry can be broadly categorised into two segments as per Nasscom—in-house or captive centres and third party providers. In the case of in-house or captive centres, [ outsourcing is done by an arm of the parent organisation. Business processes are located at low-cost and high skill offshore locations (like India). In this approach, the central unit itself will take care of and enforce all the regulatory issues that the offshore centre is subject to, as this is just an extension of the business that happens to be located outside the
country. However, in the case of third-party outsourcing centres, the scenario is different. These organisations have to keep themselves compliant with the latest quality and technological regulations in order to stay competitive in the global marketplace. ]
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Asked 1/15/2013 7:48:38 AM
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