Why are the five skills of medical communication important for health care administration? What techniques will you use to learn these needed skills and medical terms in this course?
Eliciting (a) the patient's main problems; (b) the patient's perceptions of these; and (c) the physical, emotional, [ and social impact of the patient's problems on the patient and family
Tailoring information to what the patient wants to know; checking his or her understanding
Eliciting the patient's reactions to the information given and his or her main concerns
how much the patient wants to participate in decision making (when treatment options are available)
Discussing treatment options so that the patient understands the implications
Maximising the chance that the patient will follow agreed decisions about treatment and advice about changes in lifestyle
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