Cite a time your results didn''''t meet company''''s expectations. What did you do?
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It was a month ago. I was expected to coach a number of agents. I was only able to do half. What I did was to find a good excuse, I told them "other" things I did that was beneficial for the company. [ Example: I gave benefits to agents (with matching proofs), Took some calls (I included the number of hours), etc. ]
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