describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting Note:
Verbal communication uses words to present ideas, thoughts and
feelings. Good verbal communication is the ability to both explain
and present your ideas clearly through the spoken word, and to listen
carefully to other people. [ This will involve using a variety of approaches
and styles appropriate to the audience you are addressing. Three verbal skills :? Paraphrasing means repeating back something a person has just said
in a different way to make sure you have understood the message.
For example, someone says, ?I have been sick since Sunday? and you
respond by saying, ?You have been unwell for 4 days now then.?
? Closed questions are questions that can be answered with either a
single word or short phrase, for example, ?Do you like sprouts?? could be
answered, ?No? or, ?No, I can?t stand them.? Closed questions give facts,
are easy and quick to answer and keep control of the conversation. They
are useful as an opening question, such as ?Are you feeling better??,
for testing understanding, such as, ?So you want to go on the pill??
and for bringing a conversation to an end, such as, ?So that?s your final
? Open questions are questions that give a longer answer, for example,
?Why don?t you like sprouts?? might be answered by, ?I haven?t liked
the taste or smell of them since I was made to eat them all the
time when I was a child??. Open questions hand control of the
conversation to the person you are speaking to. They ask the person
to think and reflect, give opinions and feelings. They are useful as a
follow-up to a closed question, to find out more, to help someone
realise or face their problems and to show concern about them. ] Auto answered|Score .6|tthau2010|Points 345|Note:
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