describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. [ [ [ They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the
knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will also learn to recognise a range of factors which may create barriers to communication. You will then consider ways in which these barriers may be overcome, including the use of alternative forms of communication. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations. This unit has links with Unit 2 (Individual needs in health and social care), Unit 5 (Vocational experience) and Unit 6 (Cultural diversity) as it will develop your understanding of ways to adapt your communication to meet the individual needs of people using health or care services. These include cultural differences. ]
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