Knowledge management is about facilitating the processes by which knowledge is created, shared and used. It is about changing the way everyone works, which requires changing people?s behaviours and work patterns. [ Knowledge management is essentially about people - how they create, share and use knowledge, thus knowledge management programmes should have both a ?collecting? and a ?connecting? dimension.
The collecting dimension involves linking people with information. It relates to the capturing and disseminating of explicit knowledge. The connecting dimension involves linking people with people - specifically people who need to know with those who do know, and so enhancing tacit knowledge flow through better human interaction and communication processes, so that knowledge is widely disseminated and not just held in the heads of a few.
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b) With reference to an organization studied on the course, evaluate the effect on cost and flexibility induced by the position occupied by operations function on the volume-variety continuum. Weegy:
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