Applications for grading need to be made through the Tourism Grading Council of South Africa (TGCSA), which sets down a range of minimum requirements. [
To begin with, the establishment must have public liability insurance cover in order to qualify, and suitable safety and security measures must be in place for both clients and staff. It must also be a registered business, be in possession of a Health and Safety Certificate, comply with smoking legislation, and must ensure that there is no unlawful discrimination against either clients or staff.
In addition to these basic requirements, hospitality establishments are graded according to a five-star system, depending on facilities, features and quality. Establishments with one star, for instance, are reliably fair to good, while those with five stars offer luxurious accommodation and exceptional quality.
To a large extent, the star grading system is dependent on customer feedback, and the TGCSA encourages active consumer participation in the process. It believes that the greater the level of participation, the more reliable the star grading system is.