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How does a leader know if all the right questions have been asked?
What are the right questions for leaders to ask? Like notorious law school professors who interrogate their students until the "truth" appears, many business leaders hold meetings where they pepper employees with rapid-fire questions. [ But too often managers' questions are designed to show off their own knowledge rather than actually solicit new information or ideas. Question-based
leadership is certainly preferable to the command-and-control model but not when leaders provide both the questions and the answers. It's what I call "Just Ask Leadership." Leaders can't know all the answers—not when information, tools, and practices change so frequently. Nor does it serve an organization to count on receiving answers from a single individual or a small leadership team. Centralizing power results in hasty, ill-informed decisions due to the sheer volume of decisions being made. It also yields instability when leaders leave abruptly. Worse, perhaps, it creates a culture of approval-seekers, not independent thinkers. Leaders need to take their ego out of the equation and focus on being facilitators, not oracles. They should start asking questions they don't know the answers to. What follows are some pointers on how to make this work. How do I ask questions without knowing or seeming to know the answers? Challenge your certainty. Our beliefs and assumptions are skewed by personal biases and not to be fully trusted. Often they haven't been tested or revised based upon new information. They reflect partial knowledge and are only partially wise. Resist acting instinctively on your beliefs and assumptions, and open your mind to the subject's potential complexity. read more : ]
Expert answered|jeffreymcmillan|Points 120|
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Asked 6/25/2013 9:49:18 PM
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