Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
Complaints are good way of considering how well the services are provided, it also helps us to identify if there are any weaknesses e.g. potential for abuse and neglect. [
A complaints procedure should be simple to follow because it encourages people to raise their concerns and it indicates that organization will respond to those concerns rather than ignoring them. If it's too difficult to
make a complaint the abuse is likely to continue. If it's easy to make a complaint the abuse is likely to be dealt with sooner. On a bigger scale complaints make government to bring changes in their policies according to people demand. ]
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