Notice: Payments for answers will end 4/10/2017. Click for more info.
You have new items in your feed. Click to view.
Question and answer
Q: what are the legal and organisational requirements for dealing with complaints in a health and social care setting
A: The legal and organisational requirements for dealing with complaints in a health and social care setting: 19.?(1) For the purposes of assessing, and preventing or reducing the impact of, unsafe or inappropriate care or treatment, [ the registered person must have an effective system in place (referred to in this regulation as "the complaints system") for identifying, receiving, handling and
responding appropriately to complaints and comments made by service users, or persons acting on their behalf, in relation to the carrying on of the regulated activity. (2) In particular, the registered person must? (a)bring the complaints system to the attention of service users and persons acting on their behalf in a suitable manner and format;. (b)provide service users and those acting on their behalf with support to bring a complaint or make a comment, where such assistance is necessary;. (c)ensure that any complaint made is fully investigated and, so far as reasonably practicable, resolved to the satisfaction of the service user, or the person acting on the service user's behalf; and. (d)take appropriate steps to coordinate a response to a complaint where that complaint relates to care or treatment provided to a service user in circumstances where the provision of such care or treatment has been shared with, or transferred to, others.. (3) The registered person must send to the Commission, when requested to do so, a summary of the? (a)complaints made pursuant to paragraph (1); and. (b)responses made by the registered person to such complaints.. ]
may100|Points 2598|
Question
Asked 7/23/2013 8:09:55 AM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
27,008,577 questions answered
*
Get answers from Weegy and a team of really smart lives experts.
S
L
Points 247 [Total 265] Ratings 0 Comments 177 Invitations 7 Offline
S
L
Points 130 [Total 130] Ratings 0 Comments 130 Invitations 0 Offline
S
L
R
Points 125 [Total 276] Ratings 1 Comments 5 Invitations 11 Offline
S
R
L
R
P
R
P
R
Points 66 [Total 734] Ratings 0 Comments 6 Invitations 6 Offline
S
1
L
L
P
R
P
L
P
P
R
P
R
P
R
P
P
Points 62 [Total 13329] Ratings 0 Comments 62 Invitations 0 Offline
S
L
1
R
Points 34 [Total 1450] Ratings 2 Comments 14 Invitations 0 Offline
S
L
Points 10 [Total 187] Ratings 0 Comments 0 Invitations 1 Offline
S
Points 10 [Total 13] Ratings 0 Comments 10 Invitations 0 Offline
S
Points 10 [Total 10] Ratings 0 Comments 0 Invitations 1 Offline
S
Points 2 [Total 2] Ratings 0 Comments 2 Invitations 0 Offline
* Excludes moderators and previous
winners (Include)
Home | Contact | Blog | About | Terms | Privacy | © Purple Inc.