4.3 describe the potential tension between maintaining an individual's confidentiality and disclosing concerns
The issue of confidentiality and disclosure is a legal requirement. While confidentiality is highly regarded, disclosures of certain information is vital. [ Any information disclosed without recourse to the service user must be one that portent anger either to the service user or others.
As a care worker, before you pass on any information about any service user to other person(s), you must seek
consent from the service user. However, the exception to that rule is that information can be passed on when others have a right and a need to that information. For example of those who may have the right of service users information without recourse to them are:,
• Managers:, they may to need to make/ take decisions for the wellbeing of the service user.
• Other care workers:, they may need to have certain information concerning the service user in other for them to perform their duty of care to the service user, examples of this is during handing over at the end and start of a shift, it is mandatory for the handing over staff to disclose events of the day concerning service users to those staff taking over duty.
• Other professionals:, These may need to be kept up to date with information concerning the service user. However, when information are passed to other professionals, it is with the understanding that confidentiality will be preserved. For example, giving information to social service workers who will be responsible for packaging the service users welfare package or allowing the manager of a residential Home into details of the service user before being admitted into the residential home.
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