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What is customer service in today's business environment?
Weegy: Firstly, let us go over the main qualities of a good customer service to help recognize the importance of these qualities. Primarily, good customer service skills include sound knowledge of the product and company, [ a very good understanding of the spoken and written language, ability to listen to and understand a customer's request, problem solving skills, flexibility and professionalism. An effective way to provide good customer service satisfaction is a good sound knowledge of the company, its products and services. In order to effectively address customer needs, customer service people must know what they are talking about. Good communication skill is the lifeblood of the service industry. Responses whether spoken or written should be free from any grammatical errors. A positive and upbeat tone is always helpful especially during first encounters with customers; this shows enthusiasm and confidence that a positive outcome will be expected in the end. Listening skills should be excellent for this will determine ones ability to provide the right response to client requests or query. Good listening skills helps in understanding the specifics of the problem and effectively gives the customer the feeling of being valued. Problem solving skills should be on top at all times during a customer client encounter. Customers seek customer service because they have a need that the company can provide and in order to keep the customer satisfied, being able to solve their problems right away by asking the right questions is a sure-fire way to provide a solution. Article Source: ] (More)
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Expert Answered
Updated 1/18/2014 8:26:47 PM
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dianee00, please do not copy and paste. Answer in your own words. Please review the rules.
Added 1/18/2014 8:26:47 PM
What is customer service in today's business environment?
Weegy: Customer service in todays business enviornment means going above and beyond for the customer. Putting their needs first to ensure customer satisfaction. (More)
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Updated 1/18/2014 8:05:13 PM
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