You have new items in your feed. Click to view.
Question and answer
analyse the skills, attitudes and approaches needed by those providing support or brokering services in order to implement personalisation
The managers of voluntary, [ community or not-for-profit sector providers have a critical leadership role to play in establishing personalised approaches to service delivery and monitoring person-centred outcomes for people who use services. Developing, delivering and monitoring personalised services means that: the individual is the primary focus there is a commitment to continuously improve
services based on the experiences and feedback from people who use them • resources, including staff, are used flexibly to support people to achieve their desired outcomes all staff, not just frontline staff, are supported to think about their roles in new ways, maintaining an unremitting focus on people who use services a learning, person-centred culture and listening mindset is cultivated throughout the organisation, with frontline workers supported to develop their reflective practice ways of working, particularly policy and planning systems, and governance arrangements, are geared towards promoting cultural change based on customer focus and satisfaction levels. It is important to recognise that people who use services have assets, including knowledge and expertise, that should be used to improve services. Managers must work to build co-productive, problem-solving relationships with people who use services, carers, care managers and commissioners, and the wider community. Harnessing the energies, goodwill and talents of everyone involved increases the chances of creating vibrant networks of support and opportunities for social inclusion. This involves thinking radically about what support is available to people using the service currently, how it is delivered and what difference it makes to their lives. It may mean accepting that current support is ineffective. ]
Expert answered|jeffreymcmillan|Points 610|
Asked 9/29/2013 3:48:14 AM
0 Answers/Comments
Get an answer
New answers

There are no new answers.


There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
1.4 Identify legislation and other national policy documents that promote personalisation
Weegy: Personalisation is a social care approach described by the Department of Health as meaning that “every person who receives support, whether provided by statutory services or funded by themselves, [ will have choice and control over the shape of that support in all care settings". While it is often associated with direct payments and personal budgets, under which service users can choose the services that they receive, personalisation also entails that services are tailored to the needs of every individual, rather than delivered in a one-size-fits-all fashion. It also encompasses the provision of improved information and advice on care and support for families, investment in preventive services to reduce or delay people's need for care and the promotion of independence and self-reliance among individuals and communities. As such, personalisation has significant implications for everyone involved in the social care sector. Personalisation and service users and carers The key test of personalisation's success is the extent to which it improves the lives of service users and their carers. There is evidence that this is taking place as a result of personal budgets but also concerns that a number of groups - people with dementia, those with other mental health problems and those who lack mental capacity - are not yet benefiting from this approach. Service users and carers also complain of poor-quality information and advice on social care, an issue that particularly affects self-funders. ] (More)
Expert Answered
Asked 9/29/2013 4:19:08 AM
0 Answers/Comments
26,775,630 questions answered
Popular Conversations
Simplify -|-5 + 2| User: How many terms are in the expression shown ...
Weegy: -54 + 18 = -36 User: Simplify 3(x - 4) + 8(x + 2) User: What is the equation of the line that passes through ...
1/17/2017 1:07:03 PM| 5 Answers
3r = 10 + 5s, when r = 10?
Weegy: r(r+3) = 1 User: 5x + 2y = 20, when x = 0.3? User: What is the value of a in the equation 3a + b = 54, when b ...
1/17/2017 9:50:12 AM| 3 Answers
Evaluate |5 - 15|
Weegy: 5|7 - 9| - 2; 5(2) - 2; 10 - 2 = 8 User: Evaluate |a + b - c|, given a = 5, b = -3, and c = -2
1/16/2017 5:07:37 PM| 2 Answers
Evaluate |3 - 5 + 7|
Weegy: 5 - 3x when x = -7 5 - 3(-7); = 5 - (-21); = 5 + 21; = 26 User: Evaluate 5|7 - 9| - 2 User: Evaluate |6| ...
1/16/2017 5:09:01 PM| 2 Answers
All men were given the right to vote in the Fifteenth Amendment, ...
Weegy: All men were given the right to vote in the Fifteenth Amendment, and women in the Nineteenth Amendment. ...
1/17/2017 9:22:18 AM| 2 Answers
If you visit the Senate chamber during a session on an average day, ...
Weegy: Teamwork is a joint action by two or more people or a group, [ in which each person contributes with different ...
1/17/2017 11:14:47 AM| 2 Answers
Weegy Stuff
Points 287 [Total 287] Ratings 0 Comments 287 Invitations 0 Online
Points 168 [Total 180] Ratings 0 Comments 168 Invitations 0 Offline
Points 159 [Total 590] Ratings 2 Comments 139 Invitations 0 Offline
Points 85 [Total 87] Ratings 5 Comments 35 Invitations 0 Offline
Points 58 [Total 4017] Ratings 0 Comments 58 Invitations 0 Offline
Points 53 [Total 948] Ratings 1 Comments 43 Invitations 0 Offline
Points 40 [Total 40] Ratings 4 Comments 0 Invitations 0 Offline
Points 24 [Total 96] Ratings 0 Comments 24 Invitations 0 Offline
Points 11 [Total 11] Ratings 0 Comments 11 Invitations 0 Online
Points 10 [Total 10] Ratings 1 Comments 0 Invitations 0 Offline
* Excludes moderators and previous
winners (Include)
Home | Contact | Blog | About | Terms | Privacy | © Purple Inc.