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Airline companies that attempt to improve customer relations by training their flight attendants, but not ticketing agents, are specifically guilty of (Points : 1) Failing to recognize the
need for change Opposition to change Short term fix approach Failure to systematically implement change
Airline companies that attempt to improve customer relations by training their flight attendants, but not ticketing agents, are specifically guilty of Failure to systematically implement change
Expert answered|ren15_05|Points 552|
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Asked 10/7/2013 11:27:31 PM
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According to Ford, Ford, and D’amelio (2008) resistance to change is best understood as (Points : 1)
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According to Ford, Ford, and D’amelio (2008) resistance to change is best understood as (Points : 1) Irrational Dysfunctional Itself a possible resource for change Easy to overcome
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