The difference between a silo approach and a process approach is in a silo approach, departments work on their own portion of a business process. Accounting does nothing but accounting, marketing only does marketing. When their part of the process is finished they move it along to the next department, a lot like an assembly line. There is little communication, but each department in a silo
approach has expertise. In the process approach, instead of each department working independently, all employees work towards the end goal or big picture. Business processes flow across each department, unlike the silo approach where each department has a set of functions. IT can help the silo approach by opening up better lines of communication and knowledge management. For the process approach, customer data, tracking information, and data entry would be an advantage brought on by IT.
The business strategy of company should change from a silo approach to a process approach when IT support increases. This is mainly because of open communication and knowledge management. The risks that happen when there is a lack in IT support are, mis-communication, departmentalization, and a loss of focus on the big picture.
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