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Q: Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
A: As the regulator of health and adult social care in England, [ we make sure that the care people receive meets essential standards of quality and safety and we encourage ongoing improvements by those who provide or commission care. The new registration system for health and adult social care will make sure that people can expect services to meet essential standards of quality and safety that
respect their dignity and protect their rights. The new system is focused on outcomes rather than systems and processes, and places the views and experiences of people who use services at its centre. We will continuously monitor compliance with essential standards as part of a new, more dynamic, responsive and robust system of regulation. Our assessors and inspectors will frequently review all available information and intelligence we hold about a provider. We will seek information from patients and public representative groups, and from organisations such as other regulators and the National Patient Safety Agency. ]
hersheys|Points 284|
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Asked 8/25/2013 5:13:23 AM
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