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Q: ) The ten determinants of service quality as determined by Parasuraman, Zeithamel, and Berry include responsiveness, which involves the willingness or readiness to provide service. This is
demonstrated by: A. company name B. calling the customer back quickly C. accuracy in billing D. company reputation E. waiting time to receive service
A: The correct answer is B) B. [ calling the customer back quickly. ]
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User: ) The ten determinants of service quality as determined by Parasuraman, Zeithamel, and Berry include responsiveness, which involves the willingness or readiness to provide service. This is demonstrated by: A. company name B. calling the customer back quickly C. accuracy in billing D. company reputation E. waiting time to receive service

Weegy: The correct answer is B) B. [ calling the customer back quickly. ]
Judit|Points 132|

User: which is not an example of a strategic content variable? planning, quality costs, leadership, time, or generic strategies?

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Asked 10/6/2012 9:21:26 AM
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