Identify what is needed to ensure the system will maximize profitability and fit seamlessly into the organization
Improving process performance should be a top priority in good times and bad. The cost savings potential is significant. [ IT can play a key role here by pushing under-utilized process automation tools, such as BPM and workflow, deeper into the organization. Seek and destroy manual workarounds and shadow systems.
Providing differentiated customer service is absolutely essential to driving
retention and enabling growth, and policyholders and agents continue to raise their expectations based on their non-insurance service experiences. IT is essential to providing high-level service through next-generation relationship management systems, continuously improving online self-service functionality, enabling online co-service processes that allow real-time personal support, delivering intuitive functionality on mobile devices and improving agents’ ease of doing business—to name just a few.
There are no new answers.