I recently heard a story about a misunderstanding via email. A school sent out a mass email to a group of students' parents and one of the parents responded with something that many others found ...
... offensive. She had only her first name as her signature, which also happened to be the first name of the principal. Many of the parents thought that her offensive response had been sent out by the principal and were very angry until it was cleared up. Misunderstandings like those sometimes happen with modern technology like email. In an additional paragraph, explain why you believe the form of technology used was a poor fit for the message.
For example, how did the limits of the channel add to the misinterpretation or misdirection of the communication? Consider elements (from the lesson) such as context, encoding/decoding, feedback, lean medium channel, noise, plus nonverbal and verbal code.
I'm sorry but I have no way to answer that question without being able to read the material first. What message is it asking about? What was the lesson about?
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