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Q: demonstrate effective communication with the individual to ensure that they: - understand the details and reasons for the action/activity being undertaken, - agree the level of support required.
A: 1. Choose the right time -avoid leaving discussions about heavy topics such as finances or weekly planning until late evening. Few people will be be thrilled to be faced with sorting out major issues when they're at their most tired. [ Instead, leave heavy topics for mornings and afternoons when people are alert, available, and more likely to be able to respond with clarity. 2. An intimate
conversation Choose the right place If you need to tell someone something that isn't going to be well received (such as news of a death or a breakup), don't do it in public, around colleagues or near other people. Be respectful and mindful of the person receiving the communication and communicate to them in a private place. This will also enable you to provide space to open dialog with them about the communication, and helps to ensure that the two-way process is occurring properly. 3.Remove distractions. Turn off all electronics that could go off during the conversation. If the phone rings, laugh it off the first time, then turn it off immediately and continue talking. Do not allow external distractions to act as crutches that keep sidetracking your concentration. They will distract both you and your listener, and effectively kill the communication. 4.Be attentive when listening and ensure that your facial expressions reflect your interest.]] Listen actively. Communication is a two-way street. Remember that while you are talking, you are not learning. In listening, you will be able to gauge how much of your message is getting through to your listeners and whether or not it is being received correctly. It can be helpful to ask listeners to rephrase some of what you have said in their own words if they appear to be returning confused or mistaken views to you. 5.Be vocally interesting. A monotone is not pleasing to the ear. A good communicator will use "vocal color" to enhance communication. ]
Expert answered|jhenintar23|Points 30|
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Asked 4/7/2013 6:52:45 AM
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