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How does collecting customer data information contribute to the service culture?
Collect customer data- >Essential to having a customer service culture is knowing and understanding all about your customers, and passing that information on to your team, so that they can understand customer wants and needs. [ Without customer information, you are working in the dark and just guessing what your customers want. If you don’t already have customer information, you need to start
gathering it. This could be either by taking more details from customers when they buy a product or service from you, or by carrying out customer surveys to learn what your customers want or what would persuade potential customers to buy your product or service. With better customer information, you can train your staff to better understand your customers and subsequently to be able to provide a better product or service to them. Knowing more about your customers will help your team to be able to also come up with new ideas that create greater value for your customers. ]
Expert answered|cutyglyde|Points 278|
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Asked 8/10/2013 10:36:15 PM
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