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Q: 3.3 Identify skills and approaches needed for resolving conflicts
A: Conflict resolution is key in business negotiations at all levels. The venue has inherent conflicts. Regardless of whether the other party is internal or external, reasonable communicative and negotiation skills are mandatory at all levels. [ Companies should teach and stress good negotiation skills such as the following: 1. Courtesy and politeness are mandatory. Avoid confrontations. 2.
Keep in mind that the other party is developing his/her position continually. 3. Prepare for a negotiation with a "target" position and a "floor" position. Your objective is to conclude the negotiation achieving a result as close to the target position as possible while never going beneath the floor. 4. Do not reveal your strategy in front of the other party except to objectively explain your position in terms of an incremental offer or a counter offer. 5. Excuse yourself for outside caucuses or adjournments whenever it is necessary to study an offer, assess a situation or develop your next move. 6. It is always best to look at negotiations from a win/win perspective. Defend your position with documented facts. Look for openings in the other parties position. 7. Offer compromises and trade-offs of value to the other party in return for acceptance of your position. ]
markworley|Points 340|
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Asked 1/9/2013 3:06:10 PM
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