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Q: 14) The model of reactive customer-driven quality shows: A. a firm’s quality performance is increasing while quality costs are decreasing B. a firm’s quality performance is increasing
while customer’s expectations are also increasing C. a firm’s quality performance is increasing while customer’s expectations are decreasing D. a firm’s quality performance is increasing while quality costs are also increasing E. a firm’s quality performance is decreasing while customer’s expectations are also decreasing
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Asked 12/23/2012 2:17:15 PM
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12) The development and dissemination of the basic seven tools of quality was the work of: A. Genichi Taguchi B. Philip Crosby C. Joseph Juran D. Kaoru Ishikawa E. W. Edwards Deming
Weegy: The development and dissemination of the basic seven tools of quality was the work of: W. Edwards Deming. (More)
Question
Expert Answered
Updated 1/21/2017 10:07:41 AM
0 Answers/Comments
13) One of the difficulties in satisfying customer requirements is that in a dynamic environment, customer needs are: A. constantly changing in services but remain fairly stable in manufacturing B. constantly changing in manufacturing but remain fairly stable in services C. not a priority for many firms D. constantly changing E. relatively stable
Question
Not Answered
Updated 258 days ago|9/6/2017 3:20:55 PM
1 Answer/Comment
One of the difficulties in satisfying customer requirements is that in a dynamic environment, customer needs are constantly changing.
Added 258 days ago|9/6/2017 3:20:55 PM
This answer has been confirmed as correct and helpful.
Confirmed by Masamune [9/6/2017 3:48:56 PM]
22) _________ allows customers and customers to tie their systems together to enhance planning, and purchasing, and coordination. A. MRP B. CPM C. EDI D. PERT E. CRM
Weegy: E. CRM (More)
Question
Expert Answered
Updated 5/1/2015 6:46:58 AM
1 Answer/Comment

EDI allows customers and customers to tie their systems together to enhance planning, and purchasing, and coordination.

Added 5/1/2015 6:46:37 AM
This answer has been confirmed as correct and helpful.
__________ represents a proactive approach to satisfying customer needs that is based on gathering data about our customers to learn their needs and preferences and then providing products and services that satisfy customers. A. Customer-driven quality B. Product-driven quality C. Service-driven quality D. Process-driven quality E. Content-driven quality
Weegy: Customer-driven quality represents a proactive approach to satisfying customer needs that is based on gathering data about our customers to learn their needs and preferences and then providing products and services that satisfy customers (More)
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Expert Answered
Updated 110 days ago|2/1/2018 7:25:58 PM
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38) The __________ section of the written standards for QS 9000 is responsible for defining and documenting its policies for quality along with its objectives and its level of commitment. A. supplier management B. process control C. quality system D. design control E. contract review
Question
Expert Answered
Updated 87 days ago|2/24/2018 2:29:06 AM
1 Answer/Comment
The supplier management section of the written standards for QS 9000 is responsible for defining and documenting its policies for quality along with its objectives and its level of commitment.
Added 88 days ago|2/23/2018 3:08:11 PM
This answer has been confirmed as correct and helpful.
Confirmed by jeifunk [2/24/2018 10:17:38 AM]
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