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Towards the end of your workday, a Team Lead comes to you and asks that you pull a report on the number of calls and active call time for each call center agent that worked that day. A different Team
Lead emails you 20 minutes later asking that you pull a report on the number of calls and after call wrap-up time for each call center agent. These two tasks seem to overlap and be somewhat in conflict. How would you approach these tasks since you know you will have time to complete only one of them? Complete the first task given to you. Secure clarification about the tasks from the Team Leads before you take any action. The most recent task is more important than the first task, so complete the most recent one. Combine both tasks as well as possible and then explain what you did.
secure clarification about the tasks from the Team Leads before you take any action.
Expert answered|PSE12|Points 52|
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Asked 9/17/2012 8:50:40 AM
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