Weegy: A dissatisfied customer is one whose expectations have not been met by the company. There are several things that can be done:
-be pro-active. Don't wait until the customer complains to find out what is important to them. [ Surveys, meetings, and focus groups let you understand what your customers are thinking.
-be responsive. When there's an issue, jump on it. Invite customer comments through feedback mechanisms on web sites, comment ... (More)