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Review the procedures that have been developed against regulatory requirements, codes of practice and relevant guidance
Weegy: You can find your answer to Review the procedures that have been developed against regulatory requirements, [ codes of practice and relevant guidance in the following links: ] (More)
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Identify the regulatory requirements, codes of practice and relevantguidance for managing concerns and complaints in health and social care
Weegy: Complaints may be made to any member of staff - for example receptionists, clinical or care staff. In many cases complaints are made orally and front-line staff may either resolve the complaint “on the spot” or pass it to the Complaints Manager. [ It is important that front-line staff are trained and supported to respond sensitively to the comments and concerns raised and are able to distinguish those issues which would be better referred elsewhere. Front line staff should familiarise themselves with the Equality Good Practice Reviews’ principles for dealing with and managing complaints... ] (More)
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Asked 3/10/2013 10:21:48 AM
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