When you have a conflict with someone whom you see face to face, how do you resolve your conflict…what is appropriate and what is not?
Be calm. Conflict usuually engenders strong emotions and even anger but, in such a state, you are unlikely to be particularly rational or in the mood for compromise.
Always show respect. [ However much you disagree with someone, attack the argument, not the person. To use a sporting metaphor: play the ball, not the man. As Nelson Mandela explained in his autobiography "Long Walk To Freedom": "I
defeated my opponents without dishonouring them".
Be magnanimous. In truth, most conflict is over matters of little substance and often it is mostly pride or status that is at stake. Consider conceding the point to your opponent. This will save you time and energy and you can concentrate on the important issues of difference rather than the smaller ones. Also, if your concession is done with good grace and even some humour, it will disarm your opponent and make him/her look small-minded by comparison. ]
There are no new answers.