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Q: Which statement is correct when contrasting the ability of small and large businesses to handle customer complaints? (Points : 4) Small businesses can potentially solve customer problems
faster because a small firm is able to deal with problems as they arise. Large businesses typically have a more direct interaction with customers Large businesses have more customer service representatives which will result in better customer service. Small businesses can take longer to handle customer issues because of fear of losing money.
A: Large businesses have more customer service representatives which will result in better customer service.
Expert answered|akoine|Points 888|
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Asked 10/1/2012 4:00:53 PM
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