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describe ways of checking whether an individual with learning disabilities has understood a communication, and how to address any misunderstandings
How to Avoid Misunderstanding S.Y. Bowland describes how subtle racial or gender bias can lead to misunderstandings. In conflict situations, avoiding misunderstanding takes a lot of effort. [ Roger Fisher and William Ury list four skills that can improve communication in conflict situations. * The first is active listening. The goal of active listening, they say, is to understand your
opponent as well as you understand yourself. Pay close attention to what the other side is saying. Ask the opponent to clarify or repeat anything that is unclear or seems unreasonable (maybe it isn't, but you are interpreting it wrong). Attempt to repeat their case, as they have presented it, back to them. This shows that you are listening (which suggests that you care what they have to say) and that you understand what they have said. It does not indicate that you agree with what they said, nor do you have to. You just need to indicate that you do understand them. * Fisher and Ury's second rule is to speak directly to your opponent. This is not considered appropriate in some cultures, but when permitted, it helps to increase understanding. Avoid being distracted by others, or by other things going on in the same room. Focus on what you have to say, and on saying it in a way that your opponent can understand. * Their third rule is to speak about yourself, not about your opponent. Describe your own feelings and perceptions, rather than focusing on your opponent's motives, misdeeds, or failings. By saying, "I felt let down," rather than "You broke your promise," you will convey the same information, in a way that does not provoke a defensive or hostile reaction from your opponent. This is often referred to as using "I-statements" or "I-messages," rather than "you-messages." You-messages suggest blame, and encourage the recipient to deny wrongdoing or to blame in return. I-messages simply state a problem, without blaming someone for it. ]
Expert answered|jomsday|Points 375|
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Asked 4/18/2012 9:23:20 AM
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describe ways of checking whether an individual has understood a comminication, and how to address any misundestandings
Weegy: Social conflicts often involve some misunderstanding. Parties in conflict communicate by what they say (or do not say) and how they behave toward each other. [ Even normal interaction may involve faulty communication, but conflict seems to worsen the problem. When two people are in conflict, they often make negative assumptions about "the other." Consequently, a statement that might have seemed innocuous when two parties were friends might seem hostile or threatening when the same parties are in conflict. Sources of Misunderstanding All communication has two parts: a sender and a receiver. The sender has a message he or she intends to transmit, and s/he puts it in words, which, to her/him, best reflect what s/he is thinking. But many things can intervene to prevent the intended message from being received accurately. Frank Blechmanstates that surprises offer the intervenor a chance to re-assess the assumptions he/she has made about a conflict. If the communication is verbal, tone of voice can influence interpretation. The boss's words, "Hey, I noticed you were taking an especially long break this morning," could be interpreted as an attack if she or he said that in a disapproving tone, while the comment might be seen as a minor reminder about office rules if it was said in a friendly way. If the employee has a health problem that sometimes requires long breaks, the comment might have even been a friendly inquiry about what was happening and whether the employee needed any help. Here, tone of voice as well as situational and relationship factors would influence the interpretation of the message. Nonverbal cues also are important. Is the sender's posture open and friendly, or closed and cold? Is her facial expression friendly or accusatory? All of these factors influence how the same words will be received. In addition to how the message is sent, many additional factors determine how the receiver interprets the message. All new information we learn is ... (More)
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