Question and answer
SHC 34 3.1 Describe how to respond to complaints in childcare
It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your
setting is a safe place for children to grow and learn. Dealing with a complaint It is good practice to have a step-by-step list of procedures for those who work in your setting to follow. If a parent arrives in the setting with a complaint the practitioner should establish if this is something they can deal with personally. If it is, they can deal with it there and then or make an appointment to see the parent if they are currently otherwise occupied. If it is a matter that needs to be dealt with by a more senior member of staff then the parent can be referred in that direction. A higher level of involvement While the majority of minor concerns or complaints can be dealt with effectively by the practitioners themselves there will be occasions when a matter needs to be referred to the setting manager; examples would include a parent?s dissatisfaction with a particular policy, a significant health and safety issue or a complaint against a member of staff. source and more information: ] ]
Expert answered|Danny2012mcr|Points 0|
Question
Asked 3/11/2012 5:31:58 PM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
Describe how to respond to complaints in childcare
Weegy: It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your setting is a safe place for children to grow and learn. Dealing with a complaint It is good practice to have a step-by-step list of procedures for those who work in your setting to follow. If a parent arrives in the setting with a complaint the practitioner should establish if this is something they can deal with personally. If it is, they can deal with it there and then or make an appointment to see the parent if they are currently otherwise occupied. If it is a matter that needs to be dealt with by a more senior member of staff then the parent can be referred in that direction. A higher level of involvement While the majority of minor concerns or complaints can be dealt with effectively by the practitioners themselves there will be occasions when a matter needs to be referred to the setting manager; examples would include a parent’s dissatisfaction with a particular policy, a significant health and safety issue or a complaint against a member of staff. source and more information: ] (More)
Question
Expert Answered
Asked 3/11/2012 5:22:44 PM
0 Answers/Comments
17,896,099 questions answered
Popular Conversations
3x+3/18x= User: 10x+3/=
Weegy: this is quite simple, if you read over the question a few times and learn the tendencies. One number is ten ...
10/20/2014 5:27:08 PM| 5 Answers
Unfortunately, my mom told me it was time for my annual check ...
Weegy: Unfortunately, my mom told me it was time for my annual check up. Annual means yearly. User: Choose the ...
10/20/2014 4:18:03 PM| 4 Answers
Which value for x makes the sentence true? 8x = 3x 30
Weegy: 8x - 20 = 3x + 5; 8x - 3x = 5 + 20; 5x = 25; x = 25/5; x = 5 User: 7x - 5 = 3x + 11 Weegy: 8x + 3 = 7x - ...
10/20/2014 7:11:38 AM| 2 Answers
Which value for x makes the sentence true? 8x = 3x + 20
Weegy: 8x - 20 = 3x + 5; 8x - 3x = 5 + 20; 5x = 25; x = 25/5; x = 5 User: Which value of x makes the following ...
10/20/2014 7:16:30 AM| 2 Answers
Which value of x makes the following equation true? 3(x - 3) = -2x ...
Weegy: 6(x - 2) = -2x + 28 6x - 2 = -2x + 28 6x - 12 = 28 + 2x 8x - 12 = 28 8x = 28 + 12 8x = 40 x = 40/8 x = ...
10/20/2014 7:18:42 AM| 2 Answers
After the auditorium filled up,we seated about fifty people on the ...
Weegy: After the auditorium filled up, we seated about fifty people on the stage. The sentence structure is: ...
10/20/2014 9:35:49 AM| 2 Answers
When particles are moving between two phases and no net change in the ...
Weegy: When particles are moving between two phases and no net change in the amount of either phase occurs, ...
10/20/2014 10:33:23 AM| 2 Answers
Weegy Stuff
S
L
1
1
1
1
L
1
L
Points 2160 [Total 14535]| Ratings 0| Comments 2160| Invitations 0|Offline
S
L
1
L
P
C
1
P
C
1
L
Points 1393 [Total 10874]| Ratings 3| Comments 1363| Invitations 0|Offline
S
1
L
1
L
P
P
L
Points 752 [Total 12981]| Ratings 0| Comments 752| Invitations 0|Offline
S
L
Points 483 [Total 1882]| Ratings 0| Comments 483| Invitations 0|Offline
S
1
L
L
Points 455 [Total 6249]| Ratings 3| Comments 425| Invitations 0|Offline
S
Points 401 [Total 401]| Ratings 0| Comments 371| Invitations 3|Offline
S
Points 321 [Total 322]| Ratings 3| Comments 291| Invitations 0|Offline
S
Points 197 [Total 197]| Ratings 1| Comments 187| Invitations 0|Offline
S
P
C
L
P
L
1
Points 48 [Total 6282]| Ratings 0| Comments 48| Invitations 0|Offline
S
Points 27 [Total 27]| Ratings 0| Comments 27| Invitations 0|Offline
Home | Contact | Blog | About | Terms | Privacy | Social | ©2014 Purple Inc.