Question and answer
SHC 34 3.1 Describe how to respond to complaints in childcare
It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your
setting is a safe place for children to grow and learn. Dealing with a complaint It is good practice to have a step-by-step list of procedures for those who work in your setting to follow. If a parent arrives in the setting with a complaint the practitioner should establish if this is something they can deal with personally. If it is, they can deal with it there and then or make an appointment to see the parent if they are currently otherwise occupied. If it is a matter that needs to be dealt with by a more senior member of staff then the parent can be referred in that direction. A higher level of involvement While the majority of minor concerns or complaints can be dealt with effectively by the practitioners themselves there will be occasions when a matter needs to be referred to the setting manager; examples would include a parent?s dissatisfaction with a particular policy, a significant health and safety issue or a complaint against a member of staff. source and more information: ] ]
Expert answered|Danny2012mcr|Points 0|
Question
Asked 3/11/2012 5:31:58 PM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
Describe how to respond to complaints in childcare
Weegy: It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your setting is a safe place for children to grow and learn. Dealing with a complaint It is good practice to have a step-by-step list of procedures for those who work in your setting to follow. If a parent arrives in the setting with a complaint the practitioner should establish if this is something they can deal with personally. If it is, they can deal with it there and then or make an appointment to see the parent if they are currently otherwise occupied. If it is a matter that needs to be dealt with by a more senior member of staff then the parent can be referred in that direction. A higher level of involvement While the majority of minor concerns or complaints can be dealt with effectively by the practitioners themselves there will be occasions when a matter needs to be referred to the setting manager; examples would include a parent’s dissatisfaction with a particular policy, a significant health and safety issue or a complaint against a member of staff. source and more information: ] (More)
Question
Expert Answered
Asked 3/11/2012 5:22:44 PM
0 Answers/Comments
18,806,096 questions answered
Popular Conversations
Read the sentence below and correct the pronoun-antecedent agreement ...
Weegy: The three museums in this area that have contributed artifacts for the Egyptian mummy exhibit claim to have five ...
12/21/2014 10:17:21 PM| 3 Answers
Write an equation that represents the problem, then solve the ...
Weegy: 4*6=x
12/21/2014 10:22:19 AM| 2 Answers
Multiply. (-8.7)(-1.1) User: divide -5/-20
Weegy: The answer is 100
12/21/2014 10:42:03 AM| 2 Answers
definition of technical writing
Weegy: Writing is language in a textual medium through the use of a set of signs or symbols (known as a writing ...
12/21/2014 2:20:26 PM| 2 Answers
Which area of individual competence is most important for accurately ...
Weegy: critical thinking is the area of individual competence is most important for accurately perceiving group ...
12/21/2014 5:18:18 PM| 2 Answers
According to MyPlate, you should eat approximately two cups of ...
Weegy: MyPlate illustrates the five food groups that are the building blocks for a healthy diet using a familiar image ...
12/22/2014 1:05:21 AM| 2 Answers
Referencing the product below, what is one serving size in ...
Weegy: Acne is caused by: HORMONES. User: Organic foods tend to have higher levels of nutrients than nonorganic ...
12/22/2014 1:24:15 AM| 2 Answers
There are 12 inches in a foot. How many inches are in 8 feet?
Weegy: There are 36 inches in 3 feet. User: simplified expression for 8(x - 6) - 2(x - 5) + 7x.
12/22/2014 11:32:29 AM| 2 Answers
Weegy Stuff
S
L
P
L
Points 1163 [Total 5007]| Ratings 0| Comments 1163| Invitations 0|Offline
S
L
Points 806 [Total 1497]| Ratings 1| Comments 796| Invitations 0|Offline
S
1
L
1
L
P
P
L
P
Points 715 [Total 14900]| Ratings 1| Comments 705| Invitations 0|Offline
S
Points 681 [Total 681]| Ratings 1| Comments 671| Invitations 0|Offline
S
P
C
L
P
L
1
Points 158 [Total 6477]| Ratings 1| Comments 148| Invitations 0|Online
S
L
Points 86 [Total 1546]| Ratings 1| Comments 76| Invitations 0|Offline
S
1
L
L
Points 33 [Total 6700]| Ratings 0| Comments 33| Invitations 0|Offline
S
Points 30 [Total 30]| Ratings 0| Comments 0| Invitations 3|Offline
S
Points 23 [Total 29]| Ratings 0| Comments 23| Invitations 0|Offline
S
Points 22 [Total 22]| Ratings 0| Comments 2| Invitations 2|Offline
Home | Contact | Blog | About | Terms | Privacy | Social | ©2014 Purple Inc.