Question and answer
SHC 34 3.1 Describe how to respond to complaints in childcare
It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your
setting is a safe place for children to grow and learn. Dealing with a complaint It is good practice to have a step-by-step list of procedures for those who work in your setting to follow. If a parent arrives in the setting with a complaint the practitioner should establish if this is something they can deal with personally. If it is, they can deal with it there and then or make an appointment to see the parent if they are currently otherwise occupied. If it is a matter that needs to be dealt with by a more senior member of staff then the parent can be referred in that direction. A higher level of involvement While the majority of minor concerns or complaints can be dealt with effectively by the practitioners themselves there will be occasions when a matter needs to be referred to the setting manager; examples would include a parent?s dissatisfaction with a particular policy, a significant health and safety issue or a complaint against a member of staff. source and more information: ] ]
Expert answered|Danny2012mcr|Points 0|
Question
Asked 3/11/2012 5:31:58 PM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
Describe how to respond to complaints in childcare
Weegy: It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow. [ The following is an outline of an incremental approach to dealing with complaints. Prevention is better than cure Acknowledge this at the beginning of your policy with a statement briefly covering the measures you take to ensure that your setting is a safe place for children to grow and ... (More)
Question
Expert Answered
Asked 3/11/2012 5:22:44 PM
0 Answers/Comments
17,083,194 questions answered
Popular Conversations
A day on Venus lasts longer ________?
Weegy: User: The most massive planet in our solar system with dozens of moons and an enormous magnetic field is
8/19/2014 5:24:35 AM| 2 Answers
The Mayflower Compact was:
Weegy: The Mayflower Compact provided the colony of Plymouth with ( 1 )a simple constitution by which (2 ) the freemen ...
8/19/2014 8:08:50 AM| 2 Answers
Natural
8/19/2014 11:01:12 AM| 2 Answers
What is a verb?
8/19/2014 2:04:34 PM| 2 Answers
What is the term for a tale about a human hero that is based on ...
Weegy: The term for a tale about a human hero that is based on historical fact is a legend. User: n "The Red-Headed ...
8/19/2014 4:26:07 PM| 2 Answers
The charge on a proton is a. negative, and the charge on an ...
Weegy: Protons have a positive charge, electrons have a negative charge, and neutrons have no charge. User: The ...
8/19/2014 4:27:36 PM| 2 Answers
Weegy Stuff
S
R
L
1
1
P
C
1
P
1
1
L
P
C
P
C
1
P
C
L
P
C
1
P
C
P
C
Points 1682 [Total 23282]| Ratings 2| Comments 1662| Invitations 0|Offline
S
L
1
L
Points 1316 [Total 5292]| Ratings 5| Comments 1266| Invitations 0|Offline
S
L
C
P
C
1
L
L
Points 1194 [Total 14808]| Ratings 7| Comments 1124| Invitations 0|Offline
S
L
1
1
1
1
L
1
Points 1119 [Total 8826]| Ratings 2| Comments 1099| Invitations 0|Offline
S
L
P
C
L
P
C
P
C
L
P
C
P
C
P
C
Points 1018 [Total 16045]| Ratings 2| Comments 998| Invitations 0|Online
S
L
P
C
P
C
1
L
P
C
L
P
C
P
C
P
C
P
C
Points 840 [Total 18411]| Ratings 0| Comments 840| Invitations 0|Offline
S
1
L
Points 388 [Total 4952]| Ratings 0| Comments 388| Invitations 0|Online
S
1
L
1
L
P
P
L
Points 336 [Total 10997]| Ratings 1| Comments 326| Invitations 0|Offline
S
Points 223 [Total 223]| Ratings 1| Comments 203| Invitations 1|Offline
S
Points 217 [Total 228]| Ratings 3| Comments 157| Invitations 3|Offline
Home | Contact | Blog | About | Terms | Privacy | Social | ©2014 Purple Inc.