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Q: Do not underestimate the powers of nonverbal factors as you testify. Dr. Albert Mehrabian concluded that communication is made up of several components: What is said-the actual words spoken (7% of
the total message communicate) How it is said-tone of voice, pitch, modulation and like (38% of the message) Nonverbal factors- body language, gestures, demeanor (55%)
A: Thus, the bulk of a message is conveyed not through which words are used but in how they are delivered. Never overlook the importance of how you present the information and non verbal factors when testifying. [ Make eye contact with the jury often while testifying. Be aware of facial expressions that might indicate indifference, disgust, displeasure such as putting a hand over your mouth,
rubbing your nose, straighthening your hair. ]
ephraimzRN|Points 2223|
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Asked 7/2/2012 12:50:25 PM
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