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Q: Identify legal and organisational requirements for dealing with complaints?
A: I am sure the legal element refers to an awareness of what is in the Act/Regulations as I have quoted below. 19(1) is what your 'effective system' consists of. 19(2)Is how you use it to ensure all parties are aware of the facility, [ are able to access the complaints system and then finally your duty to report to the Commission the information regarding the complaint and your actions. , Read
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User: Identify legal and organisational requirements for dealing with complaints?

Weegy: I am sure the legal element refers to an awareness of what is in the Act/Regulations as I have quoted below. 19(1) is what your 'effective system' consists of. 19(2)Is how you use it to ensure all parties are aware of the facility, [ are able to access the complaints system and then finally your duty to report to the Commission the information regarding the complaint and your actions. , Read more here... ]
Koolsum|Points 1329|

User: Identify legal and organisational requirements for dealing with complaints?

Weegy: The legal requirements are handled by CQC (care quality commission) and organisational requirements are Care home policies.
Shanaaz1986|Points 430|

User: Identify legal and organisational requirements for dealing with complaints?

Weegy: I am sure the legal element refers to an awareness of what is in the Act/Regulations as I have quoted below. 19(1) is what your 'effective system' consists of. 19(2)Is how you use it to ensure all parties are aware of the facility, [ are able to access the complaints system and then finally your duty to report to the Commission the information regarding the complaint and your actions. , Read more here... ]
Koolsum|Points 1329|

User: Ci Identify: a) Legal b) Organisational requirements for dealing with complaints.

Weegy: The legal requirements are handled by CQC (care quality commission) and organisational requirements are Care home policies.
Shanaaz1986|Points 430|

User: Complaints may be received from service users, other practitioners, or the family of service users. Describe the important points to remember when responding to complaints.

Weegy: In writing. Is a meeting required with the complainant? What format, e.g. [ tape, different languages? Can the complainant read? Refer to specific complaints Are the complaints agreed with, why/why not? Be clear: is the complaint agreed/upheld, not agreed/not upheld or partly upheld/ partly agreed? What action is to be taken in response? How to apologise on behalf of the council. Tone is crucial so make sure you would be satisfied by it. For advice, consult the Complaints Manager to Take into Account when Handling Complaints Does the complaint need to be clarified in writing? Ask if the complainant wants to do this or wants assistance Are there staff safety issues to be addressed? Does the complainant need support, an advocate, an interpreter? Also see Working with Interpreters Procedure If a written complaint is received by a worker or manager, it must be acknowledged in writing within three working days Contact the complainant by phone, a meeting, a visit? Early contact tells the complainant they are being taken seriously. Research shows that a quick response, involving personal contact from a manager, to complainants is more likely to result in a satisfactory outcome Are there overlaps with any other procedure, e.g. disciplinary, adult protection? If so, liaise with the Complaints Manager to decide how the complaint should be considered Are there previous complaints about the same issue? Inform staff concerned of complaints being made Remind staff that complaints are against the council, not individuals. Only a tiny percentage of complaints result in disciplinary actions Identify and confirm what is to be looked into. Ensure it concerns one service. However, where there is an overlap with other areas or agencies, consult the Complaints Manager Advise of other ways of complaining or making a complaint, if appropriate, for example, to other agencies, other council sections, elected members or to the Ombudsman. ]
shifa saleheen|Points 9757|

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Asked 5/23/2012 8:24:15 AM
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