Describe two ways to check that communication has been understood by all involved
Rule 1: PLAY BACK for confirmation
Simple, you ask for confirmation. You say "let me see if I have understood correctly, you are saying that ..." and you rephrase what the speaker said. [ If this "play back" version is acknowledged as being correct by the original speaker, then you have a greater degree of confidence in you own understanding. For any viewpoint/message/decision, there should be a
clear, concise and verified statement of what was said; without this someone will get it wrong.
Rule 2: WRITE BACK for confidence
But do not stop there. If your time and effort depend upon it, you should write it down and send it to everyone involved as a double check. This has several advantages:
Further clarification - is this what you thought we agreed?
Consistency check - the act of writing may highlight defects/omissions
A formal stage - a statement of the accepted position provides a spring board from which to proceed
Evidence - hindsight often blurs previous ignorance and people often fail to recall their previous errors
Rule 3: GIVE BACKground for context
When speaking yourself, you can often counter for possible problems by adding information, and so providing a broader context in which your words can be understood. Thus, there is less scope for alternative interpretations since fewer are consistent. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. ]
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