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Q: Describe two ways to check that communication has been understood by all involved
A: Rule 1: PLAY BACK for confirmation Simple, you ask for confirmation. You say "let me see if I have understood correctly, you are saying that ..." and you rephrase what the speaker said. [ If this "play back" version is acknowledged as being correct by the original speaker, then you have a greater degree of confidence in you own understanding. For any viewpoint/message/decision, there should be a
clear, concise and verified statement of what was said; without this someone will get it wrong. Rule 2: WRITE BACK for confidence But do not stop there. If your time and effort depend upon it, you should write it down and send it to everyone involved as a double check. This has several advantages: Further clarification - is this what you thought we agreed? Consistency check - the act of writing may highlight defects/omissions A formal stage - a statement of the accepted position provides a spring board from which to proceed Evidence - hindsight often blurs previous ignorance and people often fail to recall their previous errors Rule 3: GIVE BACKground for context When speaking yourself, you can often counter for possible problems by adding information, and so providing a broader context in which your words can be understood. Thus, there is less scope for alternative interpretations since fewer are consistent. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. ]
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User: Describe two ways to check that communication has been understood by all involved





Weegy: Rule 1: PLAY BACK for confirmation Simple, you ask for confirmation. You say "let me see if I have understood correctly, you are saying that ..." and you rephrase what the speaker said. [ If this "play back" version is acknowledged as being correct by the original speaker, then you have a greater degree of confidence in you own understanding. For any viewpoint/message/decision, there should be a clear, concise and verified statement of what was said; without this someone will get it wrong. Rule 2: WRITE BACK for confidence But do not stop there. If your time and effort depend upon it, you should write it down and send it to everyone involved as a double check. This has several advantages: Further clarification - is this what you thought we agreed? Consistency check - the act of writing may highlight defects/omissions A formal stage - a statement of the accepted position provides a spring board from which to proceed Evidence - hindsight often blurs previous ignorance and people often fail to recall their previous errors Rule 3: GIVE BACKground for context When speaking yourself, you can often counter for possible problems by adding information, and so providing a broader context in which your words can be understood. Thus, there is less scope for alternative interpretations since fewer are consistent. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. When others are speaking, you should deliberately ask questions yourself to establish the context in which they are thinking. ]
Expert answered|selymi|Points 7972|

User: Give two reasons why it is important to observe the reactions of ano individual using the service when you are communicating with them



Weegy: Several cases the service user could not able to respond while communicating with us buttheir body language, gesture or expression. [ And it’s important to view reactions, because onlyabout 70-80% of communication is verbal, meaning that we are gong to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions. ]
Expert answered|rickjames|Points 80|

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Asked 4/17/2012 8:54:18 AM
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