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Q: A customer enters your department with some equipment he can’t operate. You are familiar with the equipment. Unfortunately, it is not a brand that is carried by your company. How would you help the
customer?
A: A customer enters your department with some equipment he can?t operate. You are familiar with the equipment. Unfortunately, it is not a brand that is carried by your company. I would advise the customer on how to operate the equipment. [ Helpful service today may lead him to return to the store when he is looking to buy new equipment. ]
Expert answered|armageddon|Points 1238|
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Asked 7/13/2013 4:22:10 PM
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