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This page describes the standards of care that can be expected, what constitutes abuse or neglect, and what can be done if you think that you or someone else has been abused.
What are the health and social care professions?
What standards can I expect of health and social care professions?
Duty of care
Information about treatments
Who regulates the health and social care professions?
Health and social services
Statutory regulatory agencies
Professional regulatory agencies
What is professional abuse?
How can I be sure that abuse has occurred?
How can I take action if I believe abuse has occurred?
Complaints about NHS and social services
Complaints through professional regulators
What if I don't want to report my experience?
Recent and forthcoming developments
'Dignity in care'
Safeguarding and dealing with abuse
'Making experiences count'
Regulation of talking therapies
Health and social care professionals have a duty of care to ensure the wellbeing of service users. Most professions have set out good practice guidelines. Contravention of these guidelines may constitute abuse or neglect.
This factsheet has been written for people with mental distress who use or have used health and social care services. ]