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Q: Business cases, process mapping, voice of the customer, change management, and problem/objective statements are used in the ______ Six Sigma process.
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Asked 6/3/2013 10:42:48 AM
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The view of the customer that asserts that he or she is a valued asset to be managed is referred to as: A. opinion of the end user B. customer relationship management C. house of quality D. voice of the customer E. cry of the customer
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Updated 3/30/2016 6:14:04 AM
1 Answer/Comment
The view of the customer that asserts that he or she is a valued asset to be managed is referred to as: Customer-Relationship Management.
Added 3/30/2016 6:14:04 AM
This answer has been confirmed as correct and helpful.
Confirmed by Andrew. [3/30/2016 8:15:32 AM]
__________ is concerned with monitoring process capability and process stability. A. Statistical process control B. Reengineering C. Concurrent engineering D. Life testing E. Redundancy testing
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Updated 6/18/2015 2:26:28 PM
1 Answer/Comment
Statistical process control is concerned with monitoring process capability and process stability.

Added 6/18/2015 2:26:28 PM
This answer has been confirmed as correct and helpful.
Confirmed by Andrew. [6/18/2015 4:17:10 PM]
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