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Q: compare methods of addressing conflicts within a team
A: If conflict does develop within your team, [ there are several ways to manage the situation so that conflict can be overcome and everyone can move forward: Address conflict as soon as possible when it arises – don’t sweep it under the carpet in the hopes that it will go away; this just creates resentment and discontent among colleagues. Keep the focus on what can be done, not what can
not be done – keep things positive. Remind everyone in the team to “attack the problem, not the person”. Try to encourage honest dialogue between colleagues and welcome different points of view. Remind team members to express their feelings in a way that does not blame. Ask everyone (including yourself!) to accept ownership for their part in the problem. Make sure each member has a chance to speak and that other listen to understand another person’s point of view, before giving their own. Remind everyone to respect different viewpoints and opinions – all members of the team are important and deserve equal respect and recognition. Keep in mind the different communication styles of various team members and how this might be contributing to the conflict at hand. Sometimes, if conflict becomes too heated and tempers are flaring, it may be better to have a break and let everyone cool off before dealing with the issue again. ]
Expert answered|bongche|Points 2153|
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Asked 6/3/2012 4:54:11 AM
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