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describe a range of approaches to help individuals make informed choices
The research found that patients do not have firm or stable preferences about what is important to them when choosing a hospital. [ It also found that despite people's tendency to choose their local hospital rather than travelling further to a hospital with higher ratings of clinical quality, [2] it is possible to prompt people to pay more attention to the importance of clinical quality by
re-ordering information and making some aspects of quality more prominent. This reinforces the need for information providers to pay attention to how information is presented. It also suggests that there is a real opportunity to influence or 'nudge' [3] people to pay more attention to clinical quality when choosing a hospital. However, the report concluded that while the use of nudges has the potential to improve the choices people make, more research is needed to evaluate their effects on decision-making for different groups of people. Other recommendations include the following. Policy-makers must recognise that encouraging patients to select a high-quality provider based on clinical quality measures is a difficult task and requires a high level of numeracy; patients may need support with these complex decisions. Given the complexity of decisions faced by patients, patient choice may not be a strong driver of clinical quality improvement. Published information about the quality of services needs to be clear, easily understood, consistent and comparable if patients are to make more informed choices. Exposing people to differences in quality between hospitals and confronting them with trade-offs made some people feel uneasy. Patients may benefit from information which reassures them that hospitals meet the required standards of care, despite not necessarily ranking highly. ]
Expert answered|selymi|Points 9056|
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Asked 10/18/2012 12:20:16 PM
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