Question and answer
Select the one that you would most prefer in a job. Customer focused. Transaction focused.
Cluster or segment target customers based on their common behaviors. Determine the priorities of your customer "clusters". When possible, focus on customers with high current or future value—for example, [ someone who frequently accesses your services. A comparable example is a frequent flier program—airlines offer a higher level of service (such as early boarding privileges) to
their frequent flyers, while still meeting the needs of their other passengers. To target the highest level of service to your "frequent flyers", you also need to identify the best ways to serve non-target customers, those to whom it is expensive to provide services, or those who might be better served by other means. This is a necessary part of a customer focus. One example: a fire department could discourage residents from contacting the department to remove cats from trees by charging a $20 fee for performing the service, and by advertising their busy emergency call load. ]
Expert answered|dailyduty|Points 30|
Question
Asked 9/16/2013 12:12:29 AM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
Select the one that you would most prefer in a job. Customer focused. Transaction focused.
Weegy: This 10-step plan will help you develop and implement an effective customer ... If you want to get a better handle on your agency's customer service efforts, here's a ... When possible, focus on customers with high current or future value—for ... [ Complaints that people bring to your agency are one of the most efficient and least ... ] (More)
Question
Expert Answered
Asked 9/16/2013 1:22:31 AM
0 Answers/Comments
21,993,191 questions answered
Weegy Stuff
S
L
L
P
1
Points 102 [Total 9412]| Ratings 1| Comments 92| Invitations 0|Offline
S
1
L
L
P
R
Points 80 [Total 9403]| Ratings 0| Comments 80| Invitations 0|Offline
S
Points 69 [Total 374]| Ratings 0| Comments 69| Invitations 0|Offline
S
Points 49 [Total 833]| Ratings 0| Comments 49| Invitations 0|Offline
S
Points 15 [Total 203]| Ratings 0| Comments 15| Invitations 0|Offline
S
Points 11 [Total 16]| Ratings 1| Comments 1| Invitations 0|Offline
S
Points 9 [Total 233]| Ratings 0| Comments 9| Invitations 0|Offline
S
Points 6 [Total 289]| Ratings 0| Comments 6| Invitations 0|Offline
S
Points 4 [Total 60]| Ratings 0| Comments 4| Invitations 0|Offline
S
Points 2 [Total 12]| Ratings 0| Comments 2| Invitations 0|Offline
Home | Contact | Blog | About | Terms | Privacy | Social | ©2015 Purple Inc.