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Q: describe two ways of making sure that the history,preferences,wishes and needs of an individual using the service are recognised in support or care plans?
A: Support people with the same respect you would want for yourself or a member of your familyOpen 3. Treat each person as an individual by offering a personalised serviceOpen 4. [ Enable people to maintain the maximum possible level of independence, choice and controlOpen 5. Listen and support people to express their needs and wantsOpen 6. Respect people's right to privacyOpen 7. Ensure people
feel able to complain without fear of retributionOpen 8. Engage with family members and carers as care partnersOpen 9. Assist people to maintain confidence and a positive self-esteemOpen 10. Act to alleviate people's loneliness and isolation ]
selymi|Points 8232|
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Asked 5/15/2012 1:58:54 AM
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