Weegy: This are the steps i've found to reduce emotion in a customer service situation
Step One: Adjust Your Mindset
Once you're aware that your client is unhappy then your first priority is to put yourself into a customer service mindset.
This means that [ you set aside any feelings you might have that the situation isn't your fault, or that your client has made a mistake, or that he or she is giving you unfair criticism.
All that matters is ... (More)