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Rosa the files from the filing cabinet removed yesterday and it to the other side of the office moved today. My Answer: a. Rosa moved the files from the filing cabinet to the other side of the
office yesterday. b. Rosa removed the files from the filing cabinet yesterday and moved it to the other side of the office today. c. Rosa the files from the filing cabinet removed yesterday and moved it to the other side of the office today. d. Correct as is
b. Rosa removed the files from the filing cabinet yesterday and moved it to the other side of the office today.
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Asked 9/7/2012 5:33:45 PM
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You are in a team meeting with some co-workers. Everyone is complaining about a policy change that affects how bonuses will be calculated. Your co-workers seem really angry and you have even heard some folks say they would quit. No one seems willing to listen to your supervisor. You think the new policies will benefit the entire team. What would you do? a. During the meeting, stand up and explain why you believe the changes will help everyone. b. Wait until after the meeting when everyone ...
Weegy: b. Wait until after the meeting when everyone has calmed down, and then explain your point of view User: You answer a call from a customer who did not receive a one-time credit as promised. The customer demands to speak to a supervisor. You know the wait time for supervisors is more than 20 minutes, so you offer to help. The customer is angry and refuses to give information you need to look up the account. Finally, the customer becomes angry and he starts screaming at you. What would you do? a. Apologize and try to convince the customer to give you the information you need to look up the account so you can try to correct the problem. b. Disconnect the phone call as soon as the customer begins to verbally abuse you. c. Explain to the customer that you must have additional information to look up the order, or you cannot help correct the problem. d. Try to calm the customer down by offering a partial refund. Once the customer is calm, request the information you need to look up the status of the order and correct the problem as quickly as possible. e. Place the customer on hold so he can speak directly with a supervisor, as he has requested. (More)
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Asked 9/6/2012 4:27:06 PM
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Your team is very busy, so your supervisor suggests altering call-handling procedures to shorten handle time. Although the supervisor’s suggestion might save time, it also ignores some client-driven guidelines that you are required to uphold. What would you do? a. Inform the supervisor that you do not agree with this change, due to your responsibility to adhere to the client’s guidelines. Even if the changes are small, following the rules should always be the first priority. b. Follow the ...
Weegy: The best way is to A. Inform the supervisor that you do not agree with this change, due to your responsibility to adhere to the client’s guidelines. Even if the changes are small, following the rules should always be the first priority. [ (This is because there are many factors needed to consider before making a decision. What's important is the trust the clients have for the company.) ] (More)
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Asked 9/6/2012 4:47:57 PM
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